FAQ

SHIPPING

WHERE DO YOU SHIP?

WE SHIP WORLDWIDE WITH DHL EXPRESS.

HOW FAST IS SHIPPING?

ORDERS ARE DELIVERED WITHIN 1–3 BUSINESS DAYS.
ALL ORDERS PLACED MONDAY TO FRIDAY ARE PROCESSED AND SHIPPED THE NEXT BUSINESS DAY.

WILL I BE CHARGED DUTIES OR TAXES?

NO. WE SHIP DDP (DELIVERED DUTY PAID).
ALL DUTIES AND TAXES ARE FULLY COVERED BY TURN PARIS: NO EXTRA FEES, NO SURPRISES, EVER.

HOW MUCH DOES SHIPPING COST?

SHIPPING COSTS RANGE FROM 7€ TO 30€ DEPENDING ON THE DESTINATION. WE OFFER FREE SHIPPING WHEN YOU SHOP +2 ITEMS. PARIS-BASED CUSTOMERS CAN CHOOSE TO PICK UP THEIR ORDER AT OUR SHOWROOM LOCATED AT 3 RUE CHABANAIS, 75002 PARIS.

 

RETURNS

DO YOU ACCEPT RETURNS?

We accept returns for all TURN collection pieces. We do not accept returns for vintage pieces.

For vintage pieces:

Due to the unique nature of our vintage pieces, all sales are final.

We encourage you to reach out prior to purchase should you need any additional information we are always happy to provide detailed measurements and further imagery.

If something feels misrepresented, please email us within 48 Hours at contact@turnparis.com. We will review each request with care and offer a suitable resolution.

For TURN PARIS collections: 

Please email us within 14 days of receiving your order at contact@turnparis.com to receive store credit.

We kindly ask that items are returned in their original condition, with tags attached and unused. A return shipping label will be provided by us, and be deducted from your store credit.

 

SIZING & FIT

HOW DO I CHOOSE MY SIZE?

IF YOU NEED GUIDANCE, EMAIL US (contact@turnparis.com). WE REPLY VERY QUICKLY (MAX 24H).

 

CUSTOMER CARE

HOW CAN I CONTACT YOU?

FOR ANY QUESTION, DM US OR EMAIL CONTACT@TURNPARIS.COM.
WE’RE HIGHLY RESPONSIVE AND AIM TO REPLY WITHIN 24 HOURS, OFTEN SOONER.

 

APPOINTMENTS

HOW DO I BOOK AN APPOINTMENT?

APPOINTMENTS CAN BE BOOKED DIRECTLY THROUGH OUR WEBSITE / or via Instagram DM. ONCE CONFIRMED, YOU’LL RECEIVE ALL PRACTICAL DETAILS BY EMAIL. IF YOU HAVE A SPECIFIC REQUEST OR ARE VISITING PARIS FOR A SHORT STAY, FEEL FREE TO CONTACT US IN ADVANCE. 

WHERE IS THE SHOWROOM LOCATED?

OUR SHOWROOM IS LOCATED IN CENTRAL PARIS, AT 3 RUE CHABANAIS, 75002 PARIS. The showroom is called the Salon. 
THE EXACT ADDRESS AND ACCESS DETAILS ARE SHARED UPON APPOINTMENT CONFIRMATION.

I HAVE A SPECIAL REQUEST OF PRIVATISATION?

EMAIL US AT CONTACT@TURNPARIS.COM WITH THE SUBJECT SPECIAL REQUEST AND WITH ALL THE DETAILS OF YOUR PRIVATISATION AND WE WILL ASSIST YOU.