FAQ

SHIPPING

WHERE DO YOU SHIP?

WE SHIP WORLDWIDE WITH DHL EXPRESS.

HOW FAST IS SHIPPING?

ORDERS ARE DELIVERED WITHIN 1–3 BUSINESS DAYS.
ALL ORDERS PLACED MONDAY TO FRIDAY ARE PROCESSED AND SHIPPED THE NEXT BUSINESS DAY.

WILL I BE CHARGED DUTIES OR TAXES?

NO. WE SHIP DDP (DELIVERED DUTY PAID).
ALL DUTIES AND TAXES ARE FULLY COVERED BY TURN PARIS: NO EXTRA FEES, NO SURPRISES, EVER.

HOW MUCH DOES SHIPPING COST?

SHIPPING COSTS RANGE FROM 7€ TO 30€ DEPENDING ON THE DESTINATION. WE OFFER FREE SHIPPING ON ALL ORDERS OVER €500. PARIS-BASED CUSTOMERS CAN CHOOSE TO PICK UP THEIR ORDER AT OUR SHOWROOM LOCATED AT 3 RUE CHABANAIS, 75002 PARIS.

RETURNS

DO YOU ACCEPT RETURNS?

YES. AS OUR PIECES ARE VINTAGE, SLIGHT VARIATIONS ARE NATURAL. IF AN ITEM FEELS MISREPRESENTED OR THE FIT ISN’T RIGHT, WE’RE HERE TO HELP.

HOW DOES IT WORK?

EMAIL US WITHIN 3 DAYS OF DELIVERY AT CONTACT@TURNPARIS.COM.
ITEMS MUST BE RETURNED IN THE SAME CONDITION AS RECEIVED AND ARE REVIEWED CASE BY CASE.

WHO COVERS RETURN SHIPPING?

RETURN SHIPPING COSTS (AND ANY CUSTOMS FEES IF APPLICABLE) ARE THE RESPONSIBILITY OF THE CUSTOMER.

SIZING & FIT

HOW DO I CHOOSE MY SIZE?

IF YOU NEED GUIDANCE, EMAIL US. WE REPLY QUICKLY.

CUSTOMER CARE

HOW CAN I CONTACT YOU?

FOR ANY QUESTION, DM US OR EMAIL CONTACT@TURNPARIS.COM.
WE’RE HIGHLY RESPONSIVE AND AIM TO REPLY WITHIN 24 HOURS, OFTEN SOONER.

APPOINTMENT

IS TURN PARIS BY APPOINTMENT ONLY?

YES. TURN PARIS IS A VINTAGE STORE IN PARIS BY APPOINTMENT ONLY.
WE OFFER A PRIVATE, CURATED SHOPPING EXPERIENCE DESIGNED FOR CLIENTS SEEKING RARE, HIGH-END VINTAGE AND ARCHIVE PIECES IN A CALM, INTIMATE SETTING.

WHY IS TURN PARIS APPOINTMENT-ONLY?

OUR APPOINTMENT-ONLY MODEL ALLOWS US TO PROVIDE ONE-ON-ONE STYLING AND GUIDANCE, A QUIET AND UNHURRIED ENVIRONMENT, AND CAREFULLY CURATED VINTAGE PIECES.
THIS APPROACH REFLECTS OUR VISION OF LUXURY VINTAGE SHOPPING IN PARIS.

HOW DO I BOOK AN APPOINTMENT?

APPOINTMENTS CAN BE BOOKED DIRECTLY THROUGH OUR WEBSITE. ONCE CONFIRMED, YOU’LL RECEIVE ALL PRACTICAL DETAILS BY EMAIL. IF YOU HAVE A SPECIFIC REQUEST OR ARE VISITING PARIS FOR A SHORT STAY, FEEL FREE TO CONTACT US IN ADVANCE.

WHERE IS THE SHOWROOM LOCATED?

OUR SHOWROOM IS LOCATED IN CENTRAL PARIS, AT 3 RUE CHABANAIS, 75002 PARIS.
THE EXACT ADDRESS AND ACCESS DETAILS ARE SHARED UPON APPOINTMENT CONFIRMATION.